Terms of Service
Last updated: May 2026
Welcome to menu-MENA ("the Platform", "we", "us", "our"). These Terms of Service ("Terms") govern your access to and use of our website, applications, and services. By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Platform.
1. Definitions
"User" refers to any individual or entity that accesses or uses the Platform. "Tenant" refers to a registered business (restaurant, cafe, or food establishment) that has created an account on the Platform. "Menu" refers to the digital menu content created and published by a Tenant on the Platform. "Content" refers to all text, images, designs, templates, and other materials uploaded or created on the Platform. "Services" refers to all features and functionalities provided by the Platform, including menu creation, QR code generation, template building, and hosting.
2. Account Registration and Eligibility
To use certain features of the Platform, you must register for an account. You must be at least 18 years old or have the legal capacity to enter into contracts in your jurisdiction. You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate. You are responsible for safeguarding your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.
3. Subscription Plans and Payments
The Platform offers two subscription plans: Monthly (90 EGP per month) and Yearly (1,000 EGP per year, equivalent to about 3 EGP per day). Each plan includes a 14-day free trial that requires no payment details. Each additional branch on a multi-branch account is billed at 50% of the base subscription. All prices are in Egyptian Pounds (EGP). Payment is processed through our third-party payment providers (including Vodafone Cash, InstaPay, Fawry, and major debit/credit cards). By subscribing to a paid plan you authorize us to charge the applicable fees to your selected payment method on a recurring basis until you cancel. Subscription fees are non-refundable except as described in our Refund Policy.
4. Acceptable Use
You agree not to: (a) use the Platform for any unlawful purpose or in violation of any applicable laws or regulations; (b) upload content that is defamatory, obscene, offensive, or infringes on the intellectual property rights of others; (c) attempt to gain unauthorized access to the Platform, other accounts, or computer systems; (d) use the Platform to distribute spam, malware, or other harmful content; (e) resell, sublicense, or redistribute access to the Platform without our written consent; (f) use automated tools to scrape, crawl, or extract data from the Platform; (g) interfere with or disrupt the Platform's infrastructure or other users' access.
5. Intellectual Property
The Platform, including its design, code, templates, and branding, is owned by us and protected by intellectual property laws. You retain ownership of the content you upload to the Platform (such as menu items, images, and restaurant information). By uploading content, you grant us a non-exclusive, worldwide license to host, display, and distribute your content solely for the purpose of providing the Services. Our built-in templates and design presets are provided for use within the Platform only and may not be extracted or used outside the Platform.
6. Data and Privacy
Your use of the Platform is also governed by our Privacy Policy. We collect and process personal data as described in the Privacy Policy. You are responsible for ensuring that any personal data you upload to the Platform (such as customer information) complies with applicable data protection laws.
7. Service Availability and Modifications
We strive to maintain the Platform's availability but do not guarantee uninterrupted access. We may modify, suspend, or discontinue any part of the Platform at any time with reasonable notice. We reserve the right to update these Terms at any time. Continued use of the Platform after changes constitutes acceptance of the updated Terms. We will notify users of material changes via email or in-platform notifications.
8. Limitation of Liability
To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Platform. Our total aggregate liability shall not exceed the amount you paid us in the twelve (12) months preceding the claim. This limitation applies regardless of the legal theory under which the claim is brought.
9. Termination
You may cancel your account at any time by contacting us or through your account settings. We may suspend or terminate your account if you violate these Terms or engage in activity that harms the Platform or other users. Upon termination, your right to access the Platform ceases immediately. We may retain your data for a reasonable period to comply with legal obligations and resolve disputes. You may request deletion of your data by contacting us.
10. Governing Law and Dispute Resolution
These Terms are governed by the laws of the Arab Republic of Egypt. Any disputes arising from these Terms or your use of the Platform shall be resolved through good-faith negotiation first. If negotiation fails, disputes shall be submitted to the competent courts of Cairo, Egypt. Notwithstanding the above, we reserve the right to seek injunctive or other equitable relief in any court of competent jurisdiction.
11. Contact Information
If you have questions about these Terms, please contact us at support@mena-x.com or through our WhatsApp support channel.